Ugh..

Okay..

Yeah..

I keep saying this, but no one listens…

If I say it’s your PC, it’s your PC. Don’t sit on the phone and argue with me about it or ask “What if I do this, what if I do that?” Because it doesn’t matter what you do, unless what you do gets you online. Once it’s a PC issue, it’s out of my hands, I can not advise you on what to do next. Yeah, sure, I most likely know what you need to do next, but my employer doesn’t train me on this, therefore if I am wrong, or something else happens because of what I told you to do, my employer can be held liable. Not only by the consumer.. The Consumer is you, duh.. But also by Microsoft and/or your PC manufacturer.

But on the other end, if my lead is so stupid that they don’t pay attention to what I’m saying about the “421 Service Not Available Connection to Host Lost” error message coming on the command prompt and from a telnet session, that they keep saying it’s an outlook issue, then I understand your want and/or need to come shoot us all Mr. NRA ISP Customer.

Oh hey, btw… Hummers are not offroad vehicles, they’re meant for the long haul on flat surfaces, or some minor sand dune, plus they are easily destroyed with the generic consumer model.

Lol’ed, burned.

I was considering going out of town every other week on Tuesday-Thursday, since I have those days off, and since financially I’m starting to become more secure, I can afford an extra tank of gas to go out of town to relieve stress. The fortunate thing about this is, that since I use Blogger (owned by the great God Google,) Praise Google, I can upload pictures, video, and posts while on the road. So when I’m outs and abouts, yous alls can enjoy in my moments of rapture as well No, no porn, no nudes of Norma, other people I meet along the way, or of myself, sorry to disappoint…. myself…. muahaha. ha. ah…ahhh… CHOOO!

People here in the ‘Ville are too prude. We think we’re setting the pace and advancement of art and liberalism and faith and so on and so on, but it all comes down to the same old thing all the time. We think we’re pushing the envelope but if there’s nakedness in any way or defiling the Church or Christianity, then God forbid it’s shown in Louisville. We’re lucky we even have a half-assed pathetic Tattoo Convention and that Easy Rider’s comes here at all. Meanwhile places like Miami and Las Vegas and Chicago and LA and Atlanta etc.. etc.. hold Sex conventions, AVN award shows, Fetish conventions and so on. I’m not saying I’d go myself, but I would heavily promote it as an expression of ones self to want to flaunt it, not matter how ugly or stupid it is, but knowing the ‘Ville here, something like that will never officially take place.

Yet, I’ll look at Craigslist personal adds and I see where people get hotel rooms and advertise an Orgy here, a whipping session there, and other things I don’t care to mention here. I bet if something like this would take place in Louisville officially, then there would be a lot of people who would love to go, but not many would since they don’t want to appear “Odd and perverted” to their friends and family, thusly causing any such convention to fail. I personally would go just to meet n greet and get to know and what not, but I wouldn’t buy anything, do you know how expensive sex things are??? ZOMG!!! Just check out Adam & Eve if you don’t know what I’m talking about, everything in the sex biz is muy expensivo!

It has recently come to my attention that a Mr. Searcy is not longer at my employer as well, go team TTM!

I feel like BBQ’ed Quail tonight.

Anywho, end of my shift now, ciao till I get home my niggas!

Tsali Wasituna

Comments (2)

You go CBS with your new hit show Child Nation! Too bad there’s a bunch of people who say you’re promoting child labor, those losers lol.

so.. get this… Per our precall policy, customer only has to answer one precall to verify they are home right? Well, dispatch has taken it upon themselves now to make a call once, if the customer doesn’t answer it’s canceled, but if they do answer, then they tell customer we’ll call again on the way there, if customer missed this on the way call, even though they answered one precall already, the w/o will now be canceled. In addition our leads will not contact dispatch regarding the issue because dispatch notes show no answer on *A* precall and that’s why the order was canceled. This is thusly violating our own precall policy in that if customer answers one call we’re guaranteed to be out, no matter how many hours later it is, even if we call them to say we’ll be late and the don’t answer that call, we are still supposed to go out since they answered at least one call already.

Our leads won’t even call on it since Dispatch is boss, even though it is blatantly violating our own policies regarding precalls, how lame.

Matter of fact, the lead I had, who I will not name, because I do normally have good experiences with him, told me “It’s sunday, dispatch closed the order due to precall, they won’t do anything now, you will have to reschedule.“

Oh well, another customer bites the dust due to our lackadaisical dispatch and field techs. I understand we may not always enter a proper trouble call or enter it for reasons we should, but don’t let the customer suffer for a call center rep’s mistakes, instead just file a complaint with your superior and let it roll downhill to that rep. It’s not the customers fault at all, so they don’t deserve the poor treatment we give them, especially the ones who really need the help but don’t get it because you didn’t want to do your job because you feel we’re sending you out for no reason.

Tsali Wasituna

Comments (3)

So, I was speaking with a lead the other day, made me pissed as all hell. So pissed I didn’t even bother staying in chat to copy/paste it to here to ridicule them.

Customer had slow speeds, pings from me to their gateway were sometimes hitting over 1000ms, pings to the customer were 800ms average, pings to others in the gateway were all from 500-1000ms…. Everything on the traceroute and pings though were just fine up till it hits our own network, so what does the lead do? They tell me to roll a truck to swap the modem. This isn’t a modem problem, this is an issue with the network on our end.

Why are you so afraid to send me a slow speeds ticket? Is it because you’re uncomfortable in your knowledge about this job? Not entirely too sure you know the who what when where how and why of certain issues and their causes and their resolutions?

You know what I did after I closed out of your pathetic chat? I went over your head, contacted the NOC directly, and they said they were aware of the issue and were already working to resolve on our end. Wanna know how I know to contact the NOC? Maybe it’s because I’ve been working here since before you were out of high school, and know a hell of a lot more about this stuff than you. I have contact numbers to departments you’ve never even heard of.

Honestly sometimes some peoples attitudes here may me wanna do this below.

On the donation operation, I managed to get an additional $200 from some friends, so now my bank will only be negative $40 so that means they’ll cover the check to the state revenue cabinet for missed back taxes.

Oh! On a side note, I plan on going back to Cherokee for a few days in a couple weeks, if anyone wants me to pick them up some real Cherokee Indian items, prices range from $20.00 to $1000.00 depending on what you want? Pottery, dream catchers, moccasins, tomahawks, arrows, knives, switchblades, pipes, etc.. etc.. Just hit the donate button on my main site under the site info, and I believe it should allow you to enter a description of what you’d like. If no one wants anything, you’ll just have pictures to look foward to when I return

Tsali Wasituna

Post a Comment

Does the fact I said that the email address was still accessible not mean anything? If I give a password, saying customer wants to move the address to this account and we have permission, please do a little more investigating. Also, please know what programs we’re using, if I ask you if you did an XXXXXXXX query, do not say that you used XXXXXX. That’s like a big fucking “DUH!” being tattooed across your idiot forehead.

Doing an XXXXXXXX query is using a part of XXXXXX to find out if an email address exists in our system or if it’s been completely wiped out of the system yet. If you don’t even know what an XXXXXXXX query is, then go back to being a newb on the floor you piece of shit dumbass.

Previous chat session is closed. Click here to initiate a new session.

STATUS: Chat Session Is Closed.

(SYSTEM): Do you have a question for XXXXXXXX? Email him at XXX@XXXX.XXX – we’ll pay $5 in XXXXXXX Chips if we print YOUR question!(unless you are a lead)

(jwashington): [11:11:19 AM] Problem/Issue: Chad CI, verified account with Kyle, trying to change password on email address XXXXXX@XXXXXXX.XXX and also for the webspace XXXXXX , these do not show on customers account. Customer states they were created on an old account they had 6 years ago, the email is still accessible with their password while the webspace is not. The email address is XXXX@XXXXXX.XXX password: XXXXX

XXXX XXXXXX
XXX XXXXXX XXX
Lincolnton NC 28092

(SYSTEM): [11:11:19 AM] jwashington (172.21.236.129) has joined this chat session…

(SYSTEM): [11:11:31 AM] Lead has joined this chat session…

(jwashington): [11:11:36 AM] Good morning.

(XXXXXXX): [11:11:37 AM] hello

(XXXXXXX): [11:12:26 AM] wooo

(XXXXXXX): [11:12:41 AM] I can help you with this issue, please give me one moment topull up the acct and we can get started

(jwashington): [11:12:41 AM] indeed indeed

(jwashington): [11:12:45 AM] coo coo thanks, np

(XXXXXXX): [11:14:20 AM] So you talked with kyle

(jwashington): [11:15:12 AM] yes

(jwashington): [11:15:28 AM] kyle says it’s okay to put them on the account so they can have access to them again

(XXXXXXX): [11:15:38 AM] I did a search of the email address and it said does not exist

(XXXXXXX): [11:16:17 AM] but does not matter, if kyle wants you to add email address and web space have him do it in Member services

(jwashington): [11:16:24 AM] did you openwave query it?

(XXXXXXX): [11:16:27 AM] walk him to that and he can do it

(jbryant): [11:16:41 AM] I used aurora

(jwashington): [11:16:50 AM] mail=XXXXXX@XXXXXX.XXX,o=mig_flat,dc=XXXXXXX,dc=net adminpolicydn : cn=complete,cn=site,cn=admin root cn : XXXXXX@XXXXXXX.XXX mail : XXXXXX@XXXXXXX.XXX mailautoreplyhost : mssf01 mailboxid : XXXXXXXXXXXXXXXXXXXX mailboxstatus : A mailfamilymailbox : 0 mailimapproxyhost : XXXXXXX_XXX_imap_proxy maillogin : XXXXXX@XXXXXXX.XXX mailmessagestore : mssf01 mailparentalcontrol : 0 mailpasswordtype : C mailpopproxyhost : XXXXXXX_XXX_pop_proxy_m mailsmtprelayhost : XXX.XXX.X.XXX mailwebmailusesignature : 0 objectclass : top objectclass : person objectclass : inetorgperson objectclass : mailUser objectclass : mailUserPrefs objectclass : adminUserPrefs objectclass : msgUser objectclass : msgUserPrefs objectclass : organizationalperson sn : XXXXXX@XXXXXXX.XXX

(jwashington): [11:17:23 AM] these have been orphaned.

(XXXXXXX): [11:20:29 AM] done, their back

(jwashington): [11:20:33 AM] Okay cool thanks, that’s all I needed on this call, have a good day.

(XXXXXXX): [11:20:35 AM] Is there anything else I can do for you?

(jbryant): [11:20:40 AM] Have a great day

(SYSTEM): [11:20:49 AM] Lead has left chat session…

Also, customer, FYI…. Not that long ago is a week or two, not 3-4 months ago. Please do not say “Can you ping my modem?” because that just grates my nerves. You have no idea what any of that means.

Me: “Okay, go ahead and open Internet explor….”
Customer: “I’ve already done that!!!”

Listen, please, for the love of your life and time, do not fight us if we ask you to do something. The more you fight, the longer the call is going to take. Doing this, we will be less likely to feel empathy for you or help you out, or even offer ways to save you on your $300 cable bill.

If you follow our lead, generally your call will last less than 8 minutes, we will have gone over your services and offered you something new that will lower your bill, and have either gotten you back online or scheduled out a trouble call.

No, nothing you do can will resolve a signal issue outside the home, unless you have cable repair equipment, meters, and amplifiers etc.. Inside the home, yes, anything inside the home is your property. We do not own anything but the equipment you are leasing. 99.9999999999…% of the time, it will not be the modem itself, and most likely it won’t be resolved till we get our people out there.

Yes you will be charged if you do not have wire maintenence and it turns out the $3.00 special splitter you got from Big Lots! is the culprit. We will replace the splitter, charge you for the cost of that splitter, and charge you a minimum of $36 for the service call in addition to hourly charges. Sure, you may get a credit to your account for time down… a whole $3.00 for 3 days down, wow (lacklustered response.)

Stop fighting the tech on the line, do as they say, and we will do everything in our power to help you. FYI, the Tier II tech on the line has the same power in the company as a Tier III tech (Tier III just doesn’t talk to customers unless the customer wants to be escalated to a supervisor. Generally they do as we ask them, because they have maybe .5% more access in the same programs we all use) or as a supervisor. If we say we can’t get anybody out there in a more specific time frame than 4 hours because you work and it’s Sunday which is your only day off and we don’t roll on Sundays, then we just can’t. Don’t you realize I work too? Why else, on a Sunday, would I be sitting here listen to you complain about the 6 trillion dollar deal you just lost out on? Not because I enjoy being bitched out all the time because I am the voice of a company you feel has no concern for your issue. It’s because I’m being paid a minimal amount to listen to you babble on about a bunch of BS I could give a rats ass about. To hear the same things you’re telling me right now, a therapist would charge you $80/hour, so.. How bout you pay my therapists salary now eh? What? No? You don’t want to help support a kid down on his luck, who is blatantly suicidal and will go over the edge and blow his brains out if you decline his simple $2.95 Wire Maintenance upgrade to protect your services? Well fuck you too buddy.

Tsali Wasituna

Comments (1)

Okay, man, seriously, listen.. Mmkay, you listening? What? NO!?? THE NEW BACKSTREET BOYS VIDEO FROM THEIR REUNION TOUR IS ON?!?! WHAAAAAAAAA?

So yeah, totally, check it. When you attempt to tell someone what another department does in certain situations, be sure to know you’re own PNP about the situation first. In addtion, please advise the person you’re chatting with on what you are doing. Do not let it sit for nearly 10 minutes before you send any sort of response.

STATUS: Chat Session Is Closed.

(SYSTEM): Do you have a question for XXXXXXXX? Email him at XXXX@XXX.XXX – we’ll pay $5 in XXXXXXX Chips if we print YOUR question!(unless you are a lead)

(jwashington): [03:59:47 PM] Problem/Issue: CCI, states he did not want a precall, dispatch comments show we attempted precalls to the customer. Customer extremely upset and wants us to get the tech out to them this afternoon/evening. Customer not accepting of any reschedule I can offer him at this time.

XXXXX XXXXXX
XXX XXX XXXXXXX XXXX XXX XXX
Jackson TN 38305

(SYSTEM): [03:59:48 PM] jwashington (172.21.236.129) has joined this chat session…

(jwashington): [03:59:54 PM] Good afternoon.

(SYSTEM): [03:59:59 PM] Lead has joined this chat session…

(XXXXXXX): [04:00:03 PM] hello

(XXXXXXX): [04:00:30 PM] I can help you with this issue, please give me one moment topull up the acct and we can get started

(jwashington): [04:00:39 PM] Okay np, thanks.

(XXXXXXX): [04:01:53 PM] the job does not say nopc#

(jwashington): [04:02:01 PM] it also doesn’t list a PC#

(XXXXXXX): [04:02:37 PM] they use main number when that happens

(XXXXXXX): [04:02:48 PM] I can call

(jwashington): [04:05:03 PM] “What happens if we forget to put the correct number in the job comments? Or the customer says they did not receive a call?” If the offered quota is unacceptable to the customer, then you should open up a dispatch chat. While dispatch may view this as a missed appointment on the customer side, the lead group will attempt to have the quota moved up to a time frame that is more acceptable for the customer. This is a great example of the importance of making sure we have a strong understanding of our Pre-Call policy.

(XXXXXXX): [04:08:34 PM] boy you like typing don’t you

(XXXXXXX): [04:09:00 PM] I have already done that and they will send someone out today

(XXXXXXX): [04:09:41 PM] but if the number is left out they call the main number

(XXXXXXX): [04:09:51 PM] Is there anything else I can do for you?

(jwashington): [04:10:06 PM] No, that was all, thanks for the time and have a pleasent day.

(XXXXXXX): [04:10:11 PM] Have a great day

(SYSTEM): [04:10:19 PM] Lead has left chat session…

Tsali Wasituna

Comments (3)